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It is a common misconception that both drivers and customers use the same variant of on-demand taxi apps. But in reality, it will not work as they both differ in terms of functionalities and framework. Lyft is a popular ridesharing company in the United States with a market share of 28% and operates in more than 644 cities. The business operations are managed by two front ends applications with an admin panel other than a server in the backend. The two front end applications are the Lyft passenger app and Lyft driver app. The name suggests its functionalities as it lets users book vehicles and connects them with the drivers. It is very important to understand how these apps are intertwined to run the business efficiently and smoothly. Let us look into the different elements now-
This is where people interact with the application and book cabs. It is loaded with all the elements that are required by the users such as setting a location, booking the ride, calculating the fare, contacting drivers, making the payment, and finally giving them ratings and reviews. Here are the features of the passenger app.
This is the basic feature of the application that lets them use the service. Users can sign up using their phone number, email ID, and social media accounts.
Users can choose the type of car needed from an array of options and book a cab. The amenities and cost of each vehicle will be clearly listed in the interface.
Feedback is an important feature in the application as it is helpful to learn more about people’s needs and the drawbacks of the service. It opens up the room for improving the business in an effective way.
This can be helpful for the users to keep a record of their rides.
This is a must-have feature in the application as users can know about the cost of a ride before booking a cab.
Users should have the option to choose their payment method such as credit card, debit card, UPI, PayPal, etc.
Passengers can contact drivers in case of emergency or navigate them to the pickup location when they are not able to reach by following their geolocation.
The in-app messaging feature improves the user experience of booking a cab. They can share real-time information with the drivers if needed.
This app will have the necessary elements that are needed for their work. Navigation, Ride Estimation, Active or Inactive option, Reports on trip status and payroll, etc are some of the features in the driver app.
This is an important feature for the drivers as it is helpful to display their status. They can work in hours that are comfortable for them and users can easily know if there’s a driver nearby.
Drivers can edit their profile information anytime. This will be reflected in their profile as experience, car make, etc.
Drivers can call the rider in case of any confusion with the pickup location or in emergency situations.
The in-app messaging facility can come as handy to share real-time information between the riders and drivers.
The admin side panel of the Lyft app is a web application that is used to manage and examine the overall operations of the business. Some of the critical features found on the applications are listed below-
The admin will have the ultimate access to the exclusive information on each vehicle and driver registered in the app.
Admins can view the overall performance of each driver and their earnings in this section. This helps them to analyze their business operations and improve their services.
Utmost importance will be given to ensure the safety of the drivers. Admin can track their rides and routers when they are in service.
Admin can manage all the promotions and discounts from this section. They can also offer customized offers for each user depending on their frequent rides and loyalty.
Analyze the demographics and learn more about your target audience.
Make sure that you have a strong USP (unique selling point) as it will increase the reputation of your brand and revenue in the market.
Hiring an experienced clone app development team will be helpful to boost your brand’s reputation.
Getting an app like Lyft will be helpful to establish an efficient and successful brand in the market. Make sure you integrate exclusive features along with the basic features in the application that will help to stand apart from the competitors in the market.